Good questions.
A clearer setup.
Answers about musical instrument accessories, ordering, shipping, cancellations, and after-sales support at lorvemav.com.
1. What does lorvemav™ sell?
We specialize in musical instrument accessories, including instrument straps, picks and holders, capos and practice accessories, sheet music accessories, and instrument care and storage. Each product page explains its dimensions, configuration, and included parts.
2. Will an accessory fit my instrument?
Check the intended instrument, dimensions, mounting method, adjustment range, and other compatibility details in the listing. Instruments vary, so do not assume universal fit. Email service@lorvemav.com before ordering if the published details do not answer your question.
3. Which payment methods can I use?
The methods available for your order appear at checkout. Review the currency, shipping charges, taxes where applicable, and final total before authorizing payment.
4. How long is processing?
Processing is typically 2–4 business days after payment confirmation and may take up to 5 business days during peak periods. Processing takes place before carrier transit. Business days exclude weekends and applicable public holidays.
5. How long is U.S. shipping?
Estimated U.S. transit is generally 10–15 business days after dispatch. This is separate from processing and is not a guaranteed arrival date. Other destinations, if offered at checkout, may have different estimates.
6. What does shipping cost?
Available shipping methods and charges are shown at checkout for the order and destination. No universal free-shipping threshold is promised by this page.
7. Will I receive tracking?
When tracking is available, shipment details are sent after dispatch to the checkout email. A carrier may take additional time to record its first scan.
8. Can I change or cancel an order?
Email service@lorvemav.com as soon as possible. We will try to assist before fulfillment. A successful pre-fulfillment cancellation has no cancellation fee; changes or cancellation may no longer be possible after preparation or dispatch progresses.
9. What is the return window?
Request an eligible preference return within 30 calendar days after confirmed delivery. Items should be unused and in original condition with supplied parts and packaging where reasonably available. Mandatory remedies for faulty or incorrectly supplied goods remain separate.
10. Who pays return shipping?
Customers are responsible for return postage for preference-based returns, unless applicable law requires otherwise. For a verified damaged, defective, incorrect, or materially misdescribed item attributable to us, we provide an appropriate replacement, refund, or return solution at no additional cost to you for the qualifying issue. Approved returns have no restocking fee.
11. When are refunds issued?
For approved returned merchandise, we initiate the refund to the original payment method within 5–10 business days after receipt and inspection. A bank or payment provider may need additional time to post it.
12. Where do I send a return or report a missing parcel?
Email service@lorvemav.com before sending a return. Include your order number, item and option, reason, and relevant photos or video where safe. After approval, we provide the correct return address and instructions. Do not send merchandise to our registered business address or an unapproved sender address. For a missing or substantially delayed parcel, send your order and tracking references; a Delivered scan alone does not automatically close a legitimate dispute.
13. Are instruments and styling props included?
Only the items expressly identified in the listing are included. Guitars, ukuleles, stands, sheet music, and other scene accessories shown in photographs are not included unless the product description states otherwise.
14. How should I care for an accessory?
Follow its individual instructions. Check strap connections, avoid excessive capo pressure, and use cleaning products only on approved surfaces. Never assume a cleaner is safe for every finish or that a soft pouch protects against impact.