A thoughtful purchase.
A workable return.
This policy explains preference returns and remedies for musical instrument accessories that arrive damaged, defective, incorrect, or materially misdescribed.
1. Return Request Period
Contact service@lorvemav.com within 30 calendar days after confirmed delivery to request an eligible preference return. This period does not remove mandatory rights for faulty goods or other protections required by law.
2. Condition and Contents
For a preference return, the accessory should be unused and in original condition, with supplied components, adjustment parts, and packaging where reasonably available. Disclose installation, use, damage, missing parts, or alteration. Any lawful hygiene-related restriction must be clearly disclosed before purchase. These conditions do not exclude remedies for defects, merchant errors, or material misdescription.
3. Request Instructions
To request a return, email service@lorvemav.com with your order number, the item and option you wish to return, the reason, and photos or video where relevant and safe. Wait for approval, the authorized return address, and packing instructions before sending merchandise. We may request relevant details to assess the issue; do not send passwords or complete payment credentials.
4. Authorized Return Address
Do not send returns to the registered business address or original sender unless support expressly instructs you to do so. After approval, we provide the appropriate return destination and instructions. Ask for clarification if these are incomplete.
5. Return Costs and Restocking
For preference-based returns, customers are responsible for return shipping costs unless applicable law requires otherwise. Original outbound shipping is generally not refunded for a preference return. We charge no restocking fee for approved returns. For a verified damaged, defective, incorrect, or materially misdescribed item attributable to us, we arrange an appropriate replacement, refund, or return solution at no additional cost to you for the qualifying issue. Contact us before purchasing return postage so we can arrange or authorize the method and address eligible original and return shipping costs. Mandatory refund rights take precedence.
6. Damaged, Defective, or Incorrect Products
Report the issue promptly, preferably within 7 calendar days after delivery, with the order reference and supporting evidence where safe. This preferred reporting period does not cut off mandatory rights. For a verified damaged, defective, incorrect, or materially misdescribed item attributable to us, we arrange an appropriate replacement, refund, or return solution at no additional cost for the qualifying issue.
7. Restrictions
Any exception for personalized, customized, hygiene-sensitive, or expressly final-sale items must be lawful and clearly disclosed on the applicable product listing before purchase. This policy does not create an undisclosed exclusion for an ordinary accessory or for an item simply because it is discounted. No preference-return restriction removes mandatory remedies for defects, incorrect goods, or material misdescription.
8. Packing and Sending
Use suitable packaging to protect clamps, fasteners, delicate surfaces, and other supplied components. Follow the authorized destination and instructions, and retain postage and tracking evidence. Do not send your instrument or unrelated personal items unless support has expressly authorized it. Inspection normally requires delivery to the designated facility; this does not transfer all delivery or merchant-error risks to the customer.
9. Refund Timing and Method
For approved returned merchandise, we initiate the eligible refund to the original payment method within 5–10 business days after receipt and inspection. Shorter mandatory deadlines apply where required. Your bank or provider may take additional time to post the credit. If the original method cannot receive it, we coordinate a lawful alternative.
10. Exchanges and Cancellations
Exchange options depend on stock and the requested item; any price difference or applicable postage is explained before proceeding. We may arrange an approved return and new purchase instead. Request cancellation immediately. A successful pre-fulfillment cancellation has no cancellation fee, but cancellation may no longer be possible after fulfillment or shipment progresses.
11. Further Review
If you disagree with a return assessment, reply with the order number, correspondence, and relevant facts. Express warranties, if supplied for a product, and mandatory consumer rights are separate from this preference-return policy.
12. Compatibility Concerns
If an accessory does not suit your instrument but matches its published description, contact us within the preference-return period. If the listing promised the specific fit or function at issue, explain that in your request so we can assess whether the product was materially misdescribed. Do not force an incompatible attachment.