Prepared with care.
On its way to you.
This policy covers processing, transit estimates, checkout shipping charges, fulfillment origin, tracking, and delivery concerns for lorvemav™ orders.
1. Processing Before Shipment
Orders are typically processed within 2–4 business days after payment confirmation. Peak periods may require up to 5 business days. Business days exclude weekends and applicable public holidays. Any product-specific production period, if applicable, must be disclosed before purchase separately from this standard processing estimate.
2. U.S. Transit Estimate
Standard U.S. transit is generally 10–15 business days after dispatch for addresses supported by checkout. Allow for both processing and transit. These estimates are not guaranteed arrival dates; routes, weather, customs where applicable, holidays, and destination conditions can affect timing.
3. Charges and Destinations
Available shipping methods and shipping fees are calculated and displayed at checkout based on the order, destination, and selected method. Review the total before payment. We do not promise a free-shipping threshold or flat rate unless it is expressly offered for your order. Remote addresses, PO boxes, military addresses, and expedited methods are supported only where offered or confirmed. For a non-U.S. destination offered by checkout, confirm its applicable delivery estimate with support before ordering; do not assume the U.S. transit estimate applies. Any applicable import charges and whether they are collected at checkout should be reviewed before purchase.
4. Fulfillment Origin
Orders may be fulfilled from our own or designated partner facilities according to stock and destination, including domestic or international fulfillment where applicable. We do not promise local U.S. shipment. Contact service@lorvemav.com for order-specific origin information. Our registered address is not automatically a warehouse or return destination.
5. Tracking
After dispatch, tracking details are sent to the checkout email when available. Check spam folders. A label may be created before the first carrier scan, and updates can pause between transport networks. Contact us if tracking remains unclear for an extended period.
6. Address Corrections
Check the recipient name, street, unit, city, state, ZIP code, and contact details before payment. Report an error immediately. We will attempt a correction, but changes may not be possible once fulfillment or carrier processing begins.
7. Delays or Lost Parcels
If tracking remains unchanged for an extended period, delivery substantially exceeds the estimated timeframe, or a parcel appears lost, email service@lorvemav.com with your order number and tracking reference. We will review the shipment with the carrier or fulfillment provider and provide an appropriate resolution; we do not disclaim all responsibility after carrier handover. If we cannot dispatch an order within the promised shipment period, we will notify you, explain the revised timing, and offer the applicable choice to agree to the delay or cancel the unshipped merchandise for a prompt refund. We obtain consent where required. A cancellation or refund required for a shipping delay is separate from a preference return and is not conditional on receiving returned goods.
8. Delivered but Missing
Check the delivery area, household members, reception, and any carrier delivery evidence. If the parcel remains missing, contact us. A Delivered scan alone does not automatically prevent review or determine the outcome of a legitimate delivery concern.
9. Separate Parcels or Damaged Contents
Items may arrive in separate shipments with different tracking references without an additional charge solely for splitting an order. Report missing, incorrect, or damaged contents promptly with photos where safe. Keep packaging during review. Any preferred prompt reporting request does not shorten mandatory rights.
10. Returns to Sender and Cancellations
If a parcel returns to sender, contact us so we can establish the cause and next steps. Any proposed reshipping charge caused by an incorrect customer-supplied address will be explained before proceeding. A successful cancellation before fulfillment has no cancellation fee; after dispatch, the applicable return process may be needed.